Blog: User research
The voice of the user: creating opportunities for service teams to hear directly from research participants
User research is all about understanding the user experience and ensuring the voice of the user is heard, so it…
How we’re streamlining the way we book in research participants
I’m sure it won’t come as a surprise to anyone with experience of booking participants for research sessions that this…
Expertise versus experience: which one is the best?
Lagom is a team of proper experts. 50% of our team have PhDs to prove it. And we have a…
Can ChatGPT help to articulate user needs?
We have recently been thinking about the way in which AI can allow us to deliver more value to our…
It’s great to see the NHS England knowledge team making good use of Lagom research (and working in the open)
I really like it when our clients want to work in the open, and talk about our work with them…
Evidencing the impact of your service: A Lagom approach
Measuring and evaluating the impact of our work is essential to understanding how successful our efforts have been. But how…
Empowering growth: embarking on a journey of learning with a Lagom mentorship
A blog by Mina Maazi I am a user interface designer and I worked as a service designer in my…
An insightful first few weeks at Lagom
I have become quite accustomed to change in the last eighteen months. I transitioned from the world of teaching into…
Sharing our experience with the next generation of designers and user researchers
Emma and I were recently invited back to give another online guest lecture about user research to the MA Design…
Longitudinal research on social media: some reflections
At the beginning of this year, I finished working on a longitudinal piece of user research about the RAF’s…