I really like it when our clients want to work in the open, and talk about our work with them publicly. (At Lagom we fully agree with the principle: Make things open. It makes things better.)
So it was great to see Alan from NHE England post a blog about some research we did with him on the NHS Knowledge and Library Hub.
The Knowledge and Library Hub is a search service, providing NHS staff with access to specialist knowledge and evidence resources in one place.
As Alan says in his blog post we were asked to gather evidence from users about how it is being used:
“We wanted to gain a better picture of the ways users are interacting with the Hub and support understanding that can underpin work across the network to engage users through training and promotion.”
We conducted an experience survey, user interviews and usability testing to provide Alan and the team with the rich evidence they needed.
And Alan describes some of the key research findings in his blog, including about: awareness of the service, usability, how users search, users’ perceptions about what they are searching, access to support, and overall satisfaction.
The point of doing research like this is to learn new things that lead to improvements, so it’s great to hear how Alan intends to use the evidence:
“The insights provided will be critical in advancing our development plans and building convincing arguments for change both internally and with partner suppliers.”
Alan’s blog: Researching the NHS Knowledge and Library Hub
Our case study about the same work: User research for the NHS Knowledge and Library Hub service