Blog: User research
What being adaptable looks like in practice as a user researcher
As a user researcher, an important part of my skill set is being flexible and adapting mid-activity when needed. This…
How does user research on a live service compare with discoveries?
I’ve been lucky enough recently to have spent a few months working with Skills for Care on the Adult…
Running feedback sessions with under 18 users and the challenge of these not feeling like a test
Facilitating concept feedback sessions with under 18s isn’t something we do every day at Lagom. However, my involvement with the…
The challenges (& opportunities) of working with an international user base
I worked as the lead user researcher on our recent discovery work for Wellcome Connecting Science. One of the complexities…
7 things I’ve learned about social care by doing research in social care
We do a lot of research about adult social care at Lagom. We work in other sectors too, but social…
Tackling the challenge of remote testing on mobile devices
Despite it being one of the more time consuming research methods, I’m a big advocate for moderated usability testing. There’s…
How user research helped me stay connected while shielding
Thanks to the fact that I have ulcerative colitis, I regularly take medications that suppress my immune system. This…
So long, farewell, ASC-WDS, goodbye!
If you’ve ever heard a statistic reported in the news about England’s adult social care workforce, I’d bet money that…
Strengthening our approach to accessibility
I recently did some research into digital accessibility to explore how we can strengthen our work in this area. While…
Welcome Emma!
This week Emma Davis joined the Lagom team as a new digital user researcher. Welcome aboard Emma! Emma’s arrival…