Blog
Can this be an exemplar discovery?
We are sometimes asked to do discovery work designed to set the standard for work that might follow. We might…
Sharing our experience with the next generation of designers and user researchers
Emma and I were recently invited back to give another online guest lecture about user research to the MA Design…
How many user interviews does it take to make 249 evidence driven recommendations?
I was recently asked to try to pull together some numbers to illustrate the work we’ve carried out as a…
Reflections on service design in the public sector – A guest lecture
As part of Lagom’s leg up offering, we often share knowledge and experiences with others who are thinking about…
Longitudinal research on social media: some reflections
At the beginning of this year, I finished working on a longitudinal piece of user research about the RAF’s…
What being adaptable looks like in practice as a user researcher
As a user researcher, an important part of my skill set is being flexible and adapting mid-activity when needed. This…
How does user research on a live service compare with discoveries?
I’ve been lucky enough recently to have spent a few months working with Skills for Care on the Adult…
Job advert: Digital user researcher [January 2023]
We are looking for a digital user researcher to join our growing team. If you love digital user research, and…
Our progress towards more meeting free time: what’s worked so far
Back in September I wrote a blog about how we had been collaborating as a team to ensure we…
Running feedback sessions with under 18 users and the challenge of these not feeling like a test
Facilitating concept feedback sessions with under 18s isn’t something we do every day at Lagom. However, my involvement with the…