Rapid user research discovery (Lean Discovery)

Our rapid, user-centred research discovery shows you how to progress your new or existing digital service in just weeks. 

Prioritising user needs

Designed for service owners who value evidence-driven approaches, but aren’t subject to stringent Service Standard assessments. 

We’ve distilled our processes, tools, and templates from 10+ years of discoveries into this cost-effective solution.

Get in touch

We’re always happy have a chat about your plans, or potential projects.

We can help you to:

  • Know how to progress your digital service in weeks (typically 4-6)
  • Understand who your users are and what they truly need
  • Understand how well their needs are currently met (or not)
  • Observe research with your actual service users
  • Understand your high-level technology options to meet business and user needs
  • Get the Agile outputs to progress, including user story backlogs
  • Clear next steps to confidently progress, including the required team roles and resources
  • Highly collaborative approach with in-house teams
  • A cost effective way to get high-quality user research and strategy

How we do it:

  • Recruitment of user research participants
  • Conduct user interviews, surveys, and usability tests
  • Rapid review of stakeholder, business, and policy needs
  • Present research evidence and findings
  • Prioritise an Agile backlog of user needs
  • Present practical recommendations on user experience, technology, content, data, and governance
  • Roadmap to progress/build the service, including team resources

Who do we help

Any team needing evidence to make decisions about an existing or prospective digital service.

  • Any service owners responsible for a digital service
  • UK Government departments and arms length bodies
  • Local government
  • NHS bodies
  • Health, education and workforce providers


Read case studies from some of the 40+ discoveries we’ve delivered:

How to work with us

We’re on the Digital Marketplace Outcomes and Specialists and G-Cloud 13 frameworks offering our discovery, service design and user research services.

Get in touch

We’re always happy to have a chat about your plans, or potential projects.

Helen Taylor

Email: helen@lagomstrategy.net
Or phone: 01509 351040


  • Up to £30k (depending on what is needed)

“Lagom really added value. They not only facilitated user engagement, they were able to provide an alternative view and challenged us when needed, using their expertise and product knowledge.” 

– Education Development Lead, Genomics Education Programme

Why Lagom?

We draw on our experience of working with 40+ teams to deliver discovery phases over the last 10 years, so we know what it takes to run an effective discovery phase (and the pitfalls to avoid) to gather the evidence you need.

We are independently owned, technology-agnostic, and don’t build things: so you can trust our recommendations are truly objective, best value, and above all, user-centred.

Helen Taylor

We pick the best user-centred methods to gather the evidence needed, quickly and to a budget.”

– Helen Taylor, Lagom Strategy

Who we’ve worked with