Blog
Reflections on service design in the public sector – A guest lecture
As part of Lagom’s leg up offering, we often share knowledge and experiences with others who are thinking about…
Longitudinal research on social media: some reflections
At the beginning of this year, I finished working on a longitudinal piece of user research about the RAF’s…
What being adaptable looks like in practice as a user researcher
As a user researcher, an important part of my skill set is being flexible and adapting mid-activity when needed. This…
How does user research on a live service compare with discoveries?
I’ve been lucky enough recently to have spent a few months working with Skills for Care on the Adult…
Job advert: Digital user researcher [January 2023]
We are looking for a digital user researcher to join our growing team. If you love digital user research, and…
Our progress towards more meeting free time: what’s worked so far
Back in September I wrote a blog about how we had been collaborating as a team to ensure we…
Running feedback sessions with under 18 users and the challenge of these not feeling like a test
Facilitating concept feedback sessions with under 18s isn’t something we do every day at Lagom. However, my involvement with the…
A view from the other side…. working with another research agency to recruit harder to reach research participants
I have recently started working on a project to explore young learners’ experiences accessing work experience opportunities. For us to…
The challenges (& opportunities) of working with an international user base
I worked as the lead user researcher on our recent discovery work for Wellcome Connecting Science. One of the complexities…
How to solve the problem of not having any meeting free time … make solving the problem a team sport!
As a Delivery Manager one of the things I am always wanting to ensure is the health of the team…