Case Studies: User research
User research about grey literature and research repositories
Knowledge and Library services (which were part of Health Education England and, as of 1st April 2023, became part of…
User research for the NHS Knowledge and Library Hub service
The NHS Knowledge and Library Hub connects NHS staff and learners to high quality knowledge and evidence resources in one…
RAF Instagram engagement user research
We recently completed a longitudinal piece of research with the RAF looking at engagement with the RAF’s Instagram followers.
Discovery, user research and content auditing the RAF Air Cadets site
The RAF Air Cadets is an inclusive organisation for young people. They offer personal and professional development through a range…
User research, auditing content, and top task analysis for the Centre of expertise on child sexual abuse (CSA Centre)
The Centre of expertise on child sexual abuse (CSA Centre) aim to reduce the impact of child sexual abuse through…
User research about e-books in healthcare, for the five nations
We were asked by Health Education England knowledge and library service to undertake user research about the use of…
Private beta phase user research on Health Education England’s genomics resource for clinicians
We were asked by Health Education England’s Genomics Education Programme to carry out user research into the usability of…
Discovery about recruitment and retention resources for Skills for Care
We were asked to conduct a programme of research into how social care employers could be supported by Skills for…
Alpha phase user research on a workforce hub for adult social care employees
We were asked by the Department of Health and Social Care and Skills for Care to conduct the user research…
Discovery on transferring data to the Adult Social Care Workforce Data Set
We were asked by Skills for Care to explore the experience of users who update a large amount of data…