Case Studies: User research
User Research on the Topol Programme for Digital Fellowships in Healthcare
The National School of Healthcare Science asked us to carry out a research project about Cohort 1 of their flagship…
A discovery about the Workforce Development Fund service for Skills for Care
We were asked to deliver a discovery phase project about how a funding claims process might be improved
User research about customer relationship management at Health Education England
We were asked to undertake a user research project about customer relationship management (CRM) across Health Education England (HEE). There…
Discovery on the Road Accident In-Depth Studies (RAIDS) service
A discovery for the Department for Transport about the Road Accident In-Depth Studies (RAIDS) digital service
Alpha phase user research on road freight data for the Department for Transport
We were the research partner on the Department for Transport's alpha phase exploring the digital collection of road freight statistics data.
Discovery on the Department for Transport THINK! Campaign road safety websites
The THINK! Campaign marketing team asked us to run a fast-paced, 6-week, GDS-aligned Discovery on their 5 THINK! Campaign websites. …
Discovery about business improvement for Skills for Care
A project to understand the tools and processes used by staff to manage people, projects, finance and risk.
Discovery and build of the Barnardo’s child sexual abuse centre website
In partnership with Binary Vision we were asked by Barnardo’s to run a GDS-aligned user research Discovery and build…
User research about expert NHS searchers for Health Education England
A project to understand the needs of expert information searchers in the NHS
Discovery about the National Crime Agency website
A discovery for the National Crime Agency to inform decisions about their public website