Blog: John Gribbin
The importance of defining problems
We recently had to think very hard about how to define the problems our work was designed to solve, during…
Benchmarking incumbent services through indicative service assessments
As part of a recent Discovery project, we used our research findings to carry out an indicative service assessment of an incumbent service.
Can ChatGPT help to articulate user needs?
We have recently been thinking about the way in which AI can allow us to deliver more value to our…
Evidencing the impact of your service: A Lagom approach
Measuring and evaluating the impact of our work is essential to understanding how successful our efforts have been. But how…
Articulating systems and services
In the world of digital discoveries, two key terms often come up in discussions: systems and services. While they may seem like the same thing, there are distinct differences between the two terms that need to be understood for us to develop effective solutions for users.
Reflections on service design in the public sector – A guest lecture
As part of Lagom’s leg up offering, we often share knowledge and experiences with others who are thinking about…
What is a Lagom Service Designer?
I recently made the formal switch in job roles from User Researcher to Service Designer, after a period spent acquiring…
Using Miro as a project whiteboard
I recently saw an image that described discovery phase work as making a miro board until it’s completely incomprehensible and…
Reflecting on a year of working under Covid-19 restraints
At a recent team day, we sat down and reflected on the ways in which our working practices have changed - thinking about the things we want to keep once the pandemic is over and things that we might want to bring back into our workflow.
Not just a fly on the wall but part of the team
Intern Ellie reflects on her experience from three-weeks of work experience.