Case Studies

National School of Healthcare Science website usability review

We conducted a thorough usability review of the School’s website to:

  • Assess how well it is meeting user needs
  • Make recommendations on how to improve the user experience

Our user researcher and digital strategist led a range of qualitative and quantitative activities, including:

  • Top Task mapping and analysis – to (re)validate what the website’s users are coming to the site to achieve
  • User experience survey – to gather data and insights on the current experience
  • Website analytics review – with specific focus on search and navigation behaviours
  • Moderated usability tests – with a range of website users

The results

  • 25 website Top Tasks – (re)validated and supported with evidence
  • 15 overarching usability findings – each articulated with statistics and quotes from our research
  • 15 recommendations to improve the user experience – including sitemap changes, navigation system updates, template changes, and configuration of the site search

We compiled a detailed final report and presentation for the team.

The School’s website team have now implemented our recommendations.

We’ve really followed through on the website recommendations from the research Lagom did for us. It’s been invaluable.”

Stuart Sutherland, Head of Digital, National School of Healthcare Science, Health Education England

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