Discovery and user research for digital services

We help the UK public sector to make smart, user-centred decisions about prospective and existing digital services.

What we do

We combine immersive user research with our knowledge of building digital services to help teams successfully meet their users’ needs.

We build partnerships with public sector teams across the UK responsible for delivering transactional, data, and website services.

Digital user research

Understand the context, the experience, and the needs of your users so that you can build and iterate your digital service to meet them.

Digital service discovery

A systematic exploration of user needs, organisation goals, technical, data and content to reveal the direction for your digital service.

Digital service concept development

Collaborate with actual users to develop and explore prototype solutions for your digital service.

Notes from a co-design workshop
Adam and John reviewing workshop notes on the wall
Prioritising user needs

Who we are

We are a small, growing agency with a depth of research and public sector experience.

Our team are handpicked for their expertise, from government, academic and agency backgrounds. We like working with clients who share our inquisitiveness, and a genuine desire to uncover the evidence needed to make the best decisions.

Liam King

Founder and strategist

Helen Taylor

Helen Taylor

Operations and delivery lead

Adam Spencer

Adam Spencer

User researcher

Chris Oates

Technology lead

Stephen Hale

Stephen Hale

Strategist

John Gribbin

User researcher

“The quality of the research, outputs and the way Lagom worked with us throughout was exceptional.”

Department for Transport

Case Studies

Website Discovery for UK Research and Innovation

We ran the Discovery phase to explore how to progress the newly formed UKRI website presence that includes the nine research councils.

Ongoing user research about social care workforce data for Skills for Care

We were the research partner for the development phase of the leading source for adult social care workforce information in England.

Blog

Liam King 13/11/2019

Taking the opportunity to learn lessons

Every Armistice Day reminds me that another year has passed…

Adam Spencer 07/11/2019

Field research and why I love it

I was pitching field research to a new client earlier…

Stephen Hale 05/11/2019

Vacancy for a user researcher

We are looking for a user researcher to join our…

Get in Touch

We’re always happy to have a chat about your plans, or potential projects.

You can also find us on the Digital Marketplace Outcomes and Specialists framework and G-Cloud.