Discovery, user research, and service design for digital services

Understand your users to make smart, user-centred decisions about your prospective and existing digital services.

What we do

We help teams successfully meet their users’ needs and organisation goals. We always start with research, based on our user research standards, and our service design shapes new and improved digital services.

We collaborate and build partnerships with teams (and their users) who are responsible for delivering digital services and websites.

Who we work with

We have lots of experience working with the UK public sector, charities, third sector, education, health, and social care.

We’ve successfully delivered 40+ discoveries for prospective and existing digital services.

“We’ve found Lagom’s discovery really excellent and we’re making good use of the work … it was money well spent.”

Health Education England

Case Studies

RAF Instagram engagement user research

We recently completed a longitudinal piece of research with the RAF looking at engagement with the RAF’s Instagram followers.

Discovery on a National Work Experience Service for Health Education England

We were appointed by Health Education England (HEE) to conduct discovery research to inform the development of a national digital…

Blog

John Gribbin 28/03/2023

Reflections on service design in the public sector – A guest lecture

As part of Lagom’s leg up offering, we often…

Hannah Fletcher-Poole 22/03/2023

Longitudinal research on social media: some reflections

At the beginning of this year, I finished working on…

Charlotte Jais 08/03/2023

What being adaptable looks like in practice as a user researcher

As a user researcher, an important part of my skill…

Get in Touch

We’re always happy to have a chat about your plans, or potential projects.

You can also find us on the Digital Marketplace Outcomes and Specialists framework and G-Cloud.

And you can Get LagomMail (our quarterly email newsletter)