Discovery and user research for digital services

We help the UK public sector to make smart, user-centred decisions about prospective and existing digital services.

What we do

We combine immersive user research with our knowledge of building digital services to help teams successfully meet their users’ needs.

We build partnerships with public sector teams across the UK responsible for delivering transactional, data, and website services.

Digital user research

Understand the context, the experience, and the needs of your users so that you can build and iterate your digital service to meet them.

Digital service discovery

A systematic exploration of user needs, organisation goals, technical, data and content to reveal the direction for your digital service.

Digital service concept development

Collaborate with actual users to develop and explore prototype solutions for your digital service.

RAF display teams wireframe
Haulage yard for road frieght user testing
Workshop for genomics guidance research

Who we are

We are a small, growing agency with a depth of research and public sector experience.

Our team are handpicked for their expertise, from government, academic and agency backgrounds. We like working with clients who share our inquisitiveness, and a genuine desire to uncover the evidence needed to make the best decisions.

Liam King

Founder and strategist

Helen Taylor

Operations and delivery lead

Adam Spencer

Senior user researcher

Chris Oates

Technology lead

Stephen Hale

Strategist

John Gribbin

User researcher

Charlotte Jais

User researcher

“The quality of the research, outputs and the way Lagom worked with us throughout was exceptional.”

Department for Transport

Case Studies

User Research on NSHCS’s new online learning assessment tool (OneFile)

The National School of Healthcare Science’s (NSHCS) procured an off-the-shelf learning assessment platform based on the evidence and recommendations from…

Discovery on the National Travel Survey

We were appointed by the Department for Transport to conduct a discovery project to help them better understand the user…

Blog

John Gribbin 05/10/2020

Engaging with previous research participants as part of ongoing research

In a recent project, our recruitment process led us to engage with two repeat research participants at different stages of the work...

John Gribbin 07/09/2020

MA Design Management final project CRITS

Last week I was invited to (virtually) attend the final executive summary CRITS for the MA Design Management programme at Birmingham City University.

Liam King 04/09/2020

Happy New (work) Year!

For me the start of the new working year is…

Get in Touch

We’re always happy to have a chat about your plans, or potential projects.

You can also find us on the Digital Marketplace Outcomes and Specialists framework and G-Cloud.

And you can Get LagomMail (our quarterly email newsletter)