Discovery and user research for digital services
We help the UK public sector to make smart, user-centred decisions about prospective and existing digital services.
What we do
We combine immersive user research with our knowledge of building digital services to help teams successfully meet their users’ needs.
We build partnerships with public sector teams across the UK responsible for delivering transactional, data, and website services.
Digital user research
Understand the context, the experience, and the needs of your users so that you can build and iterate your digital service to meet them.
Digital service discovery
A systematic exploration of user needs, organisation goals, technical, data and content to reveal the direction for your digital service.
Digital service concept development
Collaborate with actual users to develop and explore prototype solutions for your digital service.
Who we are
We are a small, growing agency with a depth of research and public sector experience.
Our team are handpicked for their expertise, from government, academic and agency backgrounds. We like working with clients who share our inquisitiveness, and a genuine desire to uncover the evidence needed to make the best decisions.
Liam King
Founder and strategist
Helen Taylor
Operations and delivery lead
Adam Spencer
User researcher
Chris Oates
Technology lead
Stephen Hale
Strategist
John Gribbin
User researcher
“The quality of the research, outputs and the way Lagom worked with us throughout was exceptional.”
Department for Transport
Case Studies
Website Discovery for UK Research and Innovation
We ran the Discovery phase to explore how to progress the newly formed UKRI website presence that includes the nine research councils.
Ongoing user research about social care workforce data for Skills for Care
We were the research partner for the development phase of the leading source for adult social care workforce information in England.
Blog
Taking the opportunity to learn lessons
Every Armistice Day reminds me that another year has passed…
Field research and why I love it
I was pitching field research to a new client earlier…
Vacancy for a user researcher
We are looking for a user researcher to join our…