Discovery and user research for digital services

We help the UK public sector to make smart, user-centred decisions about prospective and existing digital services.

What we do

We combine immersive user research with our knowledge of building digital services to help teams successfully meet their users’ needs.

We build partnerships with public sector teams across the UK responsible for delivering transactional, data, and website services.

Digital user research

Understand the context, the experience, and the needs of your users so that you can build and iterate your digital service to meet them.

Digital service discovery

A systematic exploration of user needs, organisation goals, technical, data and content to reveal the direction for your digital service.

Digital service concept development

Collaborate with actual users to develop and explore prototype solutions for your digital service.

Clients

Who we are

We are a small, growing agency with a depth of research and public sector experience.

Our team are handpicked for their expertise, from government, academic and agency backgrounds. We like working with clients who share our inquisitiveness, and a genuine desire to uncover the evidence needed to make the best decisions.

Liam King

Founder and strategist

Helen Taylor

Operations and delivery lead

Adam Spencer

Senior user researcher

Stephen Hale

Strategist

John Gribbin

Service designer

Charlotte Jais

Senior user researcher

Emma Davis

User researcher

Victoria Garnett

Senior delivery manager

“We’ve found Lagom’s discovery really excellent and we’re making good use of the work … it was money well spent.”

Health Education England

Case Studies

Discovery on the Government Major Projects Portfolio reporting return for the Infrastructure and Projects Authority

We were appointed by the Infrastructure and Projects Authority (IPA) to conduct discovery research to help them understand the experiences…

Discovery about the learning and training web experience, for Wellcome Connecting Science

We were asked by Wellcome Connecting Science to conduct a piece of discovery work about the experience and needs of…

Blog

Victoria Garnett 24/10/2022

A view from the other side…. working with another research agency to recruit harder to reach research participants

I have recently started working on a project to explore…

Hannah Fletcher-Poole 10/10/2022

The challenges (& opportunities) of working with an international user base

I worked as the lead user researcher on our recent…

Victoria Garnett 14/09/2022

How to solve the problem of not having any meeting free time … make solving the problem a team sport!

As a Delivery Manager one of the things I am…

Get in Touch

We’re always happy to have a chat about your plans, or potential projects.

You can also find us on the Digital Marketplace Outcomes and Specialists framework and G-Cloud.

And you can Get LagomMail (our quarterly email newsletter)