Discovery and user research for digital services
We help the UK public sector to make smart, user-centred decisions about prospective and existing digital services.
What we do
We combine immersive user research with our knowledge of building digital services to help teams successfully meet their users’ needs.
We build partnerships with public sector teams across the UK responsible for delivering transactional, data, and website services.
Digital user research
Understand the context, the experience, and the needs of your users so that you can build and iterate your digital service to meet them.
Digital service discovery
A systematic exploration of user needs, organisation goals, technical, data and content to reveal the direction for your digital service.
Digital service concept development
Collaborate with actual users to develop and explore prototype solutions for your digital service.
Who we are
We are a small, growing agency with a depth of research and public sector experience.
Our team are handpicked for their expertise, from government, academic and agency backgrounds. We like working with clients who share our inquisitiveness, and a genuine desire to uncover the evidence needed to make the best decisions.
“The quality of the research, outputs and the way Lagom worked with us throughout was exceptional.”
Department for Transport
Case Studies
A discovery about the Workforce Development Fund service for Skills for Care
We were asked to deliver a discovery phase project about how a funding claims process might be improved
User research about customer relationship management at Health Education England
We were asked to undertake a user research project about customer relationship management (CRM) across Health Education England (HEE). There…
Blog
Three user researchers’ introduction to content design
Charlotte, John and I (all user researchers by profession) have…
Vacancy for a digital user researcher [February 2021]
We are looking for a digital user researcher to join our growing team.