Discovery and user research for digital services

We help the UK public sector to make smart, user-centred decisions about prospective and existing digital services.

What we do

We combine immersive user research with our knowledge of building digital services to help teams successfully meet their users’ needs.

We build partnerships with public sector teams across the UK responsible for delivering transactional, data, and website services.

Digital user research

Understand the context, the experience, and the needs of your users so that you can build and iterate your digital service to meet them.

Digital service discovery

A systematic exploration of user needs, organisation goals, technical, data and content to reveal the direction for your digital service.

Digital service concept development

Collaborate with actual users to develop and explore prototype solutions for your digital service.

Who we are

We are a small, growing agency with a depth of research and public sector experience.

Our team are handpicked for their expertise, from government, academic and agency backgrounds. We like working with clients who share our inquisitiveness, and a genuine desire to uncover the evidence needed to make the best decisions.

Liam King

Founder and strategist

Helen Taylor

Operations and delivery lead

Adam Spencer

Senior user researcher

Stephen Hale

Strategist

John Gribbin

Service designer

Charlotte Jais

Senior user researcher

Emma Davis

User researcher

Victoria Garnett

Senior delivery manager

“I always feel that they go the extra mile for us. Not only that, they are a pleasure to work with. As well as being well-organised, and always delivering on time and budget, we have fun which you can’t always say about every agency.”

Health Education England

Case Studies

User research about e-books in healthcare, for the five nations

We were asked by Health Education England knowledge and library service to undertake user research about the use of…

Private beta phase user research on Health Education England’s genomics resource for clinicians

We were asked by Health Education England’s Genomics Education Programme to carry out user research about its new resource for…

Blog

Victoria Garnett 14/09/2022

How to solve the problem of not having any meeting free time … make solving the problem a team sport!

As a Delivery Manager one of the things I am…

Adam Spencer 05/08/2022

Lagom’s 2022 work experience students

Between April and July, we ran our second year of…

Helen Taylor 16/07/2022

Overcoming the challenges of working with government teams new to Agile

I’ve been a delivery manager and Scrum Master on government Agile Discovery and Alpha digital projects for 8 years.

Get in Touch

We’re always happy to have a chat about your plans, or potential projects.

You can also find us on the Digital Marketplace Outcomes and Specialists framework and G-Cloud.

And you can Get LagomMail (our quarterly email newsletter)