Discovery and user research for digital services

We help the UK public sector to make smart, user-centred decisions about prospective and existing digital services.

What we do

We combine immersive user research with our knowledge of building digital services to help teams successfully meet their users’ needs.

We build partnerships with public sector teams across the UK responsible for delivering transactional, data, and website services.

Digital user research

Understand the context, the experience, and the needs of your users so that you can build and iterate your digital service to meet them.

Digital service discovery

A systematic exploration of user needs, organisation goals, technical, data and content to reveal the direction for your digital service.

Digital service concept development

Collaborate with actual users to develop and explore prototype solutions for your digital service.

Who we are

We are a small, growing agency with a depth of research and public sector experience.

Our team are handpicked for their expertise, from government, academic and agency backgrounds. We like working with clients who share our inquisitiveness, and a genuine desire to uncover the evidence needed to make the best decisions.

Liam King

Founder and strategist

Helen Taylor

Operations and delivery lead

Adam Spencer

Senior user researcher

Chris Oates

Technology lead

Stephen Hale

Strategist

John Gribbin

User researcher

Charlotte Jais

User researcher

“The quality of the research, outputs and the way Lagom worked with us throughout was exceptional.”

Department for Transport

Case Studies

Discovery on digital skills and leadership in adult social care in partnership with Skills for Care

We worked in partnership with Skills for Care on two distinct, but linked discovery projects about the adult social care…

User Research on the Topol Programme for Digital Fellowships in Healthcare

The National School of Healthcare Science asked us to carry out a research project about Cohort 1 of their flagship…

Blog

Stephen Hale 17/03/2021

Right, any questions?

I was on a video call with 341 people the…

Stephen Hale 01/03/2021

Being on time

Everyone at Lagom is always on time, and I’m glad. …

Adam Spencer 16/02/2021

Three user researchers’ introduction to content design

Charlotte, John and I (all user researchers by profession) have…

Get in Touch

We’re always happy to have a chat about your plans, or potential projects.

You can also find us on the Digital Marketplace Outcomes and Specialists framework and G-Cloud.

And you can Get LagomMail (our quarterly email newsletter)