Discovery and user research for digital services

We help the UK public sector to make smart, user-centred decisions about prospective and existing digital services.

What we do

We combine immersive user research with our knowledge of building digital services to help teams successfully meet their users’ needs.

We build partnerships with public sector teams across the UK responsible for delivering transactional, data, and website services.

Digital user research

Understand the context, the experience, and the needs of your users so that you can build and iterate your digital service to meet them.

Digital service discovery

A systematic exploration of user needs, organisation goals, technical, data and content to reveal the direction for your digital service.

Digital service concept development

Collaborate with actual users to develop and explore prototype solutions for your digital service.

Who we are

We are a small, growing agency with a depth of research and public sector experience.

Our team are handpicked for their expertise, from government, academic and agency backgrounds. We like working with clients who share our inquisitiveness, and a genuine desire to uncover the evidence needed to make the best decisions.

Liam King

Founder and strategist

Helen Taylor

Operations and delivery lead

Adam Spencer

Senior user researcher

Stephen Hale

Strategist

John Gribbin

User researcher

Charlotte Jais

User researcher

Emma Davis

User researcher

“I always feel that they go the extra mile for us. Not only that, they are a pleasure to work with. As well as being well-organised, and always delivering on time and budget, we have fun which you can’t always say about every agency.”

Health Education England

Case Studies

User research about literature and evidence searches for Health Education England

We were asked by Health Education England (HEE) to conduct some research on the needs of people who request evidence…

Content pilot for the NHS Health Careers website

We were recently asked to be part of a content pilot for the NHS Health Careers website, following a…

Blog

Adam Spencer 25/06/2021

An internship with Lagom – my first work experience in the UK

Tanisha reflects on her three-week work experience with us at Lagom.

John Gribbin 18/06/2021

Reflecting on a year of working under Covid-19 restraints

At a recent team day, we sat down and reflected on the ways in which our working practices have changed - thinking about the things we want to keep once the pandemic is over and things that we might want to bring back into our workflow.

Liam King 16/06/2021

And the 21 trees for 2020/21 goes to the East of England

Last year (2019/20) we calculated Lagom’s carbon emissions at 21…

Get in Touch

We’re always happy to have a chat about your plans, or potential projects.

You can also find us on the Digital Marketplace Outcomes and Specialists framework and G-Cloud.

And you can Get LagomMail (our quarterly email newsletter)