Discovery and user research for digital services

We help the UK public sector to make smart, user-centred decisions about prospective and existing digital services.

What we do

We combine immersive user research with our knowledge of building digital services to help teams successfully meet their users’ needs.

We build partnerships with public sector teams across the UK responsible for delivering transactional, data, and website services.

Digital user research

Understand the context, the experience, and the needs of your users so that you can build and iterate your digital service to meet them.

Digital service discovery

A systematic exploration of user needs, organisation goals, technical, data and content to reveal the direction for your digital service.

Digital service concept development

Collaborate with actual users to develop and explore prototype solutions for your digital service.

Who we are

We are a small, growing agency with a depth of research and public sector experience.

Our team are handpicked for their expertise, from government, academic and agency backgrounds. We like working with clients who share our inquisitiveness, and a genuine desire to uncover the evidence needed to make the best decisions.

Liam King

Founder and strategist

Helen Taylor

Operations and delivery lead

Adam Spencer

Senior user researcher

Stephen Hale

Strategist

John Gribbin

User researcher

Charlotte Jais

User researcher

Emma Davis

User researcher

“The quality of the research, outputs and the way Lagom worked with us throughout was exceptional.”

Department for Transport

Case Studies

Discovery project about the Digital Readiness web presence for Health Education England

We were asked by Health Education England to deliver a short discovery project to gain insight into the user needs…

Discovery on digital skills and leadership in adult social care in partnership with Skills for Care

We worked in partnership with Skills for Care on two distinct, but linked discovery projects about the adult social care…

Blog

John Gribbin 07/06/2021

Not just a fly on the wall but part of the team

Intern Ellie reflects on her experience from three-weeks of work experience.

Emma Davis 02/06/2021

Joining the team at Lagom

Starting a new job is often both exciting and daunting…

Liam King 21/05/2021

Welcome Emma!

This week Emma Davis joined the Lagom team as…

Get in Touch

We’re always happy to have a chat about your plans, or potential projects.

You can also find us on the Digital Marketplace Outcomes and Specialists framework and G-Cloud.

And you can Get LagomMail (our quarterly email newsletter)