Discovery and user research for digital services
We help the UK public sector to make smart, user-centred decisions about prospective and existing digital services.
What we do
We combine immersive user research with our knowledge of building digital services to help teams successfully meet their users’ needs.
We build partnerships with public sector teams across the UK responsible for delivering transactional, data, and website services.
Digital user research
Understand the context, the experience, and the needs of your users so that you can build and iterate your digital service to meet them.
Digital service discovery
A systematic exploration of user needs, organisation goals, technical, data and content to reveal the direction for your digital service.
Digital service concept development
Collaborate with actual users to develop and explore prototype solutions for your digital service.
Who we are
We are a small, growing agency with a depth of research and public sector experience.
Our team are handpicked for their expertise, from government, academic and agency backgrounds. We like working with clients who share our inquisitiveness, and a genuine desire to uncover the evidence needed to make the best decisions.
“I always feel that they go the extra mile for us. Not only that, they are a pleasure to work with. As well as being well-organised, and always delivering on time and budget, we have fun which you can’t always say about every agency.”
Health Education England
Case Studies
Discovery on transferring data to the Adult Social Care Workforce Data Set
We were asked by Skills for Care to explore the experience of users who update a large amount of data…
Discovery about occupational health workforce data, for the Work and Health Unit
We were asked by the Work and Health Unit to explore the viability of a data service for the occupational health workforce
Blog
Strengthening our approach to accessibility
I recently did some research into digital accessibility to explore…
Using Miro as a project whiteboard
I recently saw an image that described discovery phase work…
How much time do client teams need to dedicate to a digital service discovery?
As the Lagom delivery manager, I will often get asked this by prospective and new discovery client teams.