Discovery, user research, and service design for digital services

Understand your users to make smart, user-centred decisions about your prospective and existing digital services.

What we do

We help teams successfully meet their users’ needs and organisation goals. We always start with research, based on our user research standards, and our service design shapes new and improved digital services.

We collaborate and build partnerships with teams (and their users) who are responsible for delivering digital services and websites.

Who we work with

We have lots of experience working with the UK public sector, charities, third sector, education, health, and social care.

We’ve successfully delivered 40+ discoveries for prospective and existing digital services.

“We’ve found Lagom’s discovery really excellent and we’re making good use of the work … it was money well spent.”

Health Education England

Case Studies

Discovery about data collection from local authorities and transport operators for the Department for Transport

The Department for Transport is the department of state responsible for the transport network in England. Project overview We were…

Content strategy and user research on Wellcome Connecting Science’s learning and training content

Wellcome Connecting Science (WCS) funds, develops and delivers courses, conferences and other events across the world. By engaging with WCS…

Blog

Charlotte Jais 02/02/2024

How we’re streamlining the way we book in research participants

I’m sure it won’t come as a surprise to anyone…

Stephen Hale 05/10/2023

Expertise versus experience: which one is the best?

Lagom is a team of proper experts.  50% of our…

John Gribbin 29/09/2023

Can ChatGPT help to articulate user needs?

We have recently been thinking about the way in which…

Get in Touch

We’re always happy to have a chat about your plans, or potential projects.

You can also find us on the Digital Marketplace Outcomes and Specialists framework and G-Cloud.

And you can Get LagomMail (our quarterly email newsletter)