Discovery and user research for digital services
We help the UK public sector to make smart, user-centred decisions about prospective and existing digital services.
What we do
We combine immersive user research with our knowledge of building digital services to help teams successfully meet their users’ needs.
We build partnerships with public sector teams across the UK responsible for delivering transactional, data, and website services.
Digital user research
Understand the context, the experience, and the needs of your users so that you can build and iterate your digital service to meet them.
Digital service discovery
A systematic exploration of user needs, organisation goals, technical, data and content to reveal the direction for your digital service.
Digital service concept development
Collaborate with actual users to develop and explore prototype solutions for your digital service.
Who we are
We are a small, growing agency with a depth of research and public sector experience.
Our team are handpicked for their expertise, from government, academic and agency backgrounds. We like working with clients who share our inquisitiveness, and a genuine desire to uncover the evidence needed to make the best decisions.
“The quality of the research, outputs and the way Lagom worked with us throughout was exceptional.”
Department for Transport
Case Studies
User Research on NSHCS’s new online learning assessment tool (OneFile)
The National School of Healthcare Science’s (NSHCS) procured an off-the-shelf learning assessment platform based on the evidence and recommendations from…
Discovery on the National Travel Survey
We were appointed by the Department for Transport to conduct a discovery project to help them better understand the user…
Blog
Engaging with previous research participants as part of ongoing research
In a recent project, our recruitment process led us to engage with two repeat research participants at different stages of the work...
MA Design Management final project CRITS
Last week I was invited to (virtually) attend the final executive summary CRITS for the MA Design Management programme at Birmingham City University.
