Discovery, user research, and service design for digital services
Understand your users to make smart, user-centred decisions about your prospective and existing digital services.
What we do
We help teams successfully meet their users’ needs and organisation goals. We always start with research, based on our user research standards, and our service design shapes new and improved digital services.
We collaborate and build partnerships with teams (and their users) who are responsible for delivering digital services and websites.
Who we work with
We have lots of experience working with the UK public sector, charities, third sector, education, health, and social care.
We’ve successfully delivered 40+ discoveries for prospective and existing digital services.
“We’ve found Lagom’s discovery really excellent and we’re making good use of the work … it was money well spent.”
Health Education England
Case Studies
User research about grey literature and research repositories
Knowledge and Library services (which were part of Health Education England and, as of 1st April 2023, became part of…
User research for the NHS Knowledge and Library Hub service
The NHS Knowledge and Library Hub connects NHS staff and learners to high quality knowledge and evidence resources in one…
Blog
In-person vs remote: insights from my latest workshop
I recently left the comfort of my home office to…
An insightful first few weeks at Lagom
I have become quite accustomed to change in the last…
Feel the fear and do it anyway
I recently attended an Advance Scrum Master training course. Scrum…