Discovery, user research, and service design for digital services

Understand your users to make smart, user-centred decisions about your prospective and existing digital services.

What we do

We help teams successfully meet their users’ needs and organisation goals. We always start with research and our service design shapes new and improved digital services.

We collaborate and build partnerships with teams (and their users) who are responsible for delivering digital services and websites.

Who we work with

We have lots of experience working with the UK public sector, charities, third sector, education, health, and social care.

“We’ve found Lagom’s discovery really excellent and we’re making good use of the work … it was money well spent.”

Health Education England

Case Studies

RAF Instagram engagement user research

We recently completed a longitudinal piece of research with the RAF looking at engagement with the RAF’s Instagram followers.

Discovery on a National Work Experience Service for Health Education England

We were appointed by Health Education England (HEE) to conduct discovery research to inform the development of a national digital…

Blog

Emma Davis 26/01/2023

How does user research on a live service compare with discoveries?

I’ve been lucky enough recently to have spent a few…

Liam King 23/01/2023

Job advert: Digital user researcher [January 2023]

We are looking for a digital user researcher to join…

Victoria Garnett 06/01/2023

Our progress towards more meeting free time: what’s worked so far

Back in September I wrote a blog about how…

Get in Touch

We’re always happy to have a chat about your plans, or potential projects.

You can also find us on the Digital Marketplace Outcomes and Specialists framework and G-Cloud.

And you can Get LagomMail (our quarterly email newsletter)