Discovery, user research, and service design for digital services

Understand your users to make smart, user-centred decisions about your prospective and existing digital services.

What we do

We help teams successfully meet their users’ needs and organisation goals. We always start with research, based on our user research standards, and our service design shapes new and improved digital services.

We collaborate and build partnerships with teams (and their users) who are responsible for delivering digital services and websites.

Who we work with

We have lots of experience working with the UK public sector, charities, third sector, education, health, and social care.

We’ve successfully delivered 40+ discoveries for prospective and existing digital services.

“We’ve found Lagom’s discovery really excellent and we’re making good use of the work … it was money well spent.”

Health Education England

Case Studies

Discovery for NHS England’s Global Health online presence

NHS England’s Directorate of Global Health Partnerships aims to strengthen health systems and services in England and across the world…

Discovery about communities of practice for Wellcome Connecting Science

Wellcome Connecting Science (WCS) aims to enable everyone to explore genomic science and its impact on research, health and society.

Blog

Stephen Hale 05/10/2023

Expertise versus experience: which one is the best?

Lagom is a team of proper experts.  50% of our…

John Gribbin 29/09/2023

Can ChatGPT help to articulate user needs?

We have recently been thinking about the way in which…

Helen Taylor 27/09/2023

It’s great to see the NHS England knowledge team making good use of Lagom research (and working in the open)

I really like it when our clients want to work…

Get in Touch

We’re always happy to have a chat about your plans, or potential projects.

You can also find us on the Digital Marketplace Outcomes and Specialists framework and G-Cloud.

And you can Get LagomMail (our quarterly email newsletter)