Discovery, user research, and service design for digital services

Understand your users to make smart, user-centred decisions about your prospective and existing digital services.

What we do

We help teams successfully meet their users’ needs and organisation goals. We always start with research, based on our user research standards, and our service design shapes new and improved digital services.

We collaborate and build partnerships with teams (and their users) who are responsible for delivering digital services and websites.

Who we work with

We have lots of experience working with the UK public sector, charities, third sector, education, health, and social care.

We’ve successfully delivered 40+ discoveries for prospective and existing digital services.

“We’ve found Lagom’s discovery really excellent and we’re making good use of the work … it was money well spent.”

Health Education England

Case Studies

Gathering evidence to inform Wellcome Connecting Science's training programme strategy

Wellcome Connecting Science (WCS) funds, develops anddelivers courses, conferences and other events across theworld. By engaging with WCS learning…

A critique of the leaver survey approach for HIT Training

HIT Training Ltd (HIT) is the leading specialist training and apprenticeship provider for the UK’s hospitality, catering and retail…

Blog

Helen Taylor 10/05/2024

Why you should involve clients in research planning from day one (if you can)

We put a lot of effort into research planning. But…

John Gribbin 22/03/2024

The importance of defining problems

We recently had to think very hard about how to…

Liam King 08/03/2024

The end of my sabbatical

After 10 years it was time to recharge and get inspired tinkering around with tech.

Get in Touch

We’re always happy to have a chat about your plans, or potential projects.

You can also find us on the Digital Marketplace Outcomes and Specialists framework and G-Cloud.