My first few weeks at Lagom

Charlotte Jais - profile picture

When Liam suggested that I write a blog post to introduce myself, my initial instinct was to talk at length about my love of video games and my collection of Dr. Martens boots. Then I had a bit of a rethink, and decided that the following was probably more what he had in mind.

I’m Charlotte, and I joined Lagom at the start of the year as a user researcher. I recently completed my PhD in human factors and ergonomics. My research involved developing evidence-based personas to support the design of built environments for people living with dementia. 

Since I started, I’ve found that research at Lagom is quite a contrast to research in academia. While my PhD involved a few distinct studies, everything was part of a larger, longer term piece of research. The work I’m doing now is much more fast paced and varied, and it’s a change that I’m really enjoying. 

I thought it might be quite challenging settling into my new job given that everybody works remotely. But it hasn’t really felt that remote – when we’re not using Whereby for video calls, we’re all using Slack to keep each other posted with what’s going on. In a weird way, I actually feel more a part of the team than I have in previous jobs where I’ve worked in an open plan office with 10 other people. It does of course help that my colleagues have all been very welcoming over the last few weeks (and very patient when I ask lots of questions).

I’m really looking forward to the next few weeks as I get stuck into some more user research. I imagine it won’t be too long until I’m posting more things on the blog about what I’ve been getting up to.

Related Case Studies

Gathering evidence to inform Wellcome Connecting Science's training programme strategy

Wellcome Connecting Science (WCS) funds, develops anddelivers courses, conferences and other events across theworld. By engaging with WCS learning…

A critique of the leaver survey approach for HIT Training

HIT Training Ltd (HIT) is the leading specialist training and apprenticeship provider for the UK’s hospitality, catering and retail…

More from the Author

Charlotte Jais - profile picture

Senior user researcher

Charlotte Jais 02/02/2024

How we’re streamlining the way we book in research participants

I’m sure it won’t come as a surprise to anyone…

Charlotte Jais 18/04/2023

Sharing our experience with the next generation of designers and user researchers

Emma and I were recently invited back to give another…

Charlotte Jais 08/03/2023

What being adaptable looks like in practice as a user researcher

As a user researcher, an important part of my skill…