Blog: Discovery Services
Stephen Hale
26/11/2019
Returning to Quarry House, and why knowing nothing is sometimes an advantage
We’ve just started a new discovery project for the Department of Health and Social Care. It’s an intriguing piece…
Liam King
05/09/2016
Ask users: “why would it be a problem if this site or service didn’t exist?”
This is now our favourite question to ask during our Discovery phase user interviews on existing websites and digital services.
Liam King
10/06/2015
How to run an effective digital service discovery phase
UK Government departments and agencies are now following the GDS Service Design Manual when they design (or redesign) their digital…