Blog: Discovery Services
The discovery would have been better if we’d been more prepared
At the end of a discovery phase, our clients almost always say they wish they had been better prepared. We…
Benchmarking incumbent services through indicative service assessments
As part of a recent Discovery project, we used our research findings to carry out an indicative service assessment of an incumbent service.
7 things I’ve learned about social care by doing research in social care
We do a lot of research about adult social care at Lagom. We work in other sectors too, but social…
We did too many stakeholder interviews (again)
At a retrospective the other day, during the “what went less well?” bit, someone added the card: “we did too…
Get LagomMail
We’re not that big on marketing ourselves at Lagom. We want our work to do our marketing for us. If…
Returning to Quarry House, and why knowing nothing is sometimes an advantage
We’ve just started a new discovery project for the Department of Health and Social Care. It’s an intriguing piece…
Ask users: “why would it be a problem if this site or service didn’t exist?”
This is now our favourite question to ask during our Discovery phase user interviews on existing websites and digital services.
How to run an effective digital service discovery phase
UK Government departments and agencies are now following the GDS Service Design Manual when they design (or redesign) their digital…