Case Studies

Discovery project about the Digital Readiness web presence for Health Education England

We were asked by Health Education England to deliver a short discovery project to gain insight into the user needs of the key audiences for their Digital Readiness programme web presence.

Digital Readiness is a programme of work designed to increase digital skills, knowledge, understanding and awareness amongst staff working in the health and care system in England.

3 screenshots of Digital Readiness web content on the current Health Education England website
Image: Some of the current Digital Readiness web content on the Health Education England website

Our user research included 9 one-to-one interviews with users (and prospective users) of digital readiness content and resources, including digital leaders (eg CIOs), digital specialists (eg DDaT graduates) and skills facilitators (eg skills network leads). 

We also ran 5 moderated card sorts with representatives of these user groups to help understand how different users understand and organise existing Digital Readiness content and resources. 

We used the findings of our user research to develop a set of practical outputs, and recommendations for the programme team about what to do next.

3 content model wireframes, showing content in a possible new site
Image: One of our outputs was a set of content model wireframes

An interesting challenge in the brief for this discovery was the need to future-proof our recommendations, taking into account other related work including other NHS digital capability initiatives, and the parallel development of a new national Health Education England web platform.

So we were careful to align our recommendations to other pieces of work, making use of existing design patterns and nomenclature, and drawing on other relevant research.   

We presented our findings and recommendations to the programme team and their stakeholders, and handed over a set of practical outputs including a provisional sitemap, content model wireframes, a set of proto personas and a prioritised user story backlog. 

“This was a fairly short discovery project but I’m really impressed with the breadth and scope of what Lagom delivered, particularly the content model wireframes which will really help us to move forward, at speed, onto a new website platform that much more effectively showcases our digital transformation work”

Beth Johnson, Senior Stakeholder Engagement Manager, Digital Readiness

Related Case Studies

User research about national library services for Health Education England

Our research helped HEE consider options to better support NHS staff to find and use information.

Discovery on health careers websites for Health Education England

Health Education England asked us to run a GDS-aligned discovery on their health careers websites: and …