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Lagom blog

Reflecting on my user research internship at Lagom

Liam King

I’m Steph, a Masters student in User Experience Design at Loughborough University, and I’ve just completed an internship at Lagom Strategy.

It’s been an incredibly insightful and varied three weeks and I’ve worked on two fascinating projects, both at very different stages of their life cycle.

Over the course of three weeks, the team were helpful and approachable and gave me meaningful tasks which helped me better understand the role of a user researcher.

Having never worked remotely, I wasn’t sure what to expect. However, Lagom were incredibly supportive and organised, and the tools they use to communicate made it easy for me to quickly feel like a part of the team.

I loved the variety of each day and in two weeks I visited sites in Leicestershire, Leeds, Birmingham and London. Definitely the most interesting commute I’ve ever had!

Working on a project in adult social care, I was able to shadow a user researcher conducting workplace user-testing, as well as gain a better understanding of how interdisciplinary teams use Agile from multiple locations.

For a project looking at the information needs in the NHS, I attended a field visit at a hospital in Leeds and talked to staff about the challenges they face.

Seeing one nurse having to carry three large bags to transport her laptop and any papers she might need across wards, made it much easier for me to empathise with the difficult environment they have.

I was also able to witness the culmination of all this data gathering by attending a client presentation, where the team brought the needs of users to life through stories, quotes and quantifiable evidence.

Watching the impact that telling these stories can have in shaping projects of national significance has consolidated my passion to work in user research.