We put user needs and content at the centre of websites and digital services.
- work with people and organisations trying to do good things
- champion the users at every stage by starting with their needs
- validate research to make evidence driven recommendations
- don't recommend building new services unless there is overwhelming evidence to do so
- treat our clients and partners with respect and fairness
- never take on too much work so we can give our clients our full attention
- step away if we aren’t adding value
- share our ideas and experiences for others to benefit from (check out the Lagom Blog)
- adopt a state of Lagom in all things we do (a Swedish word that loosely translates as balanced)
Meet the Lagom Team
Liam King - Lead Digital Strategist + Founder
Liam has been designing public sector websites and digital services for over a decade.
Liam was previously Head of User Experience at the UK Foreign Office and Content Strategist at the Sydney based agency Digital Eskimo.
He leads Lagom's digital user research and full Discovery phases.
helen taylor - USER RESEARCHER + delivery manager
Helen makes sure all our projects are run smoothly, on time, with no surprises.
Helen also leads on our quantitative user research and analysis work - it's her natural habitat as a science research PhD graduate.
She handles the recruitment of user research participants for our projects - something we put a lot of effort in to, to ensure we get the best insights.
We build the right team for each project by working with some of the best digital specialists in the business. Regular team members include:
Chris Oates - Senior UX Designer
Chris Oates has 16 years experience creating and delivering digital products and services as a software developer, technical director, and head of user experience.
He has worked across a wide range of industries including education, finance and social enterprise, both agency and client-side.
Chris usually conducts the expert UX reviews of existing websites and services.
Paul Hosking - SENIOR BUSINESS ANALYST AND DELIVERY MANAGER
Paul has been working on government digital projects for 12 years. He's been a project manager, delivery manager, and product manager across many central government departments inc. Number 10, Parliament and Government Digital Service (GDS).
Paul has full project life cycle experience from gathering user needs through to delivery and implementing live solutions. He understands the technology required to deliver successful digital services and has worked on a variety of platforms over the years.
Claire Collins - DIGITAL & Social media communications specialist
Claire specialises in social media content, strategy and evaluation. She has a background as a senior digital communications specialist in government at the UK Foreign Office and the Prime Minister’s Office. She has substantial experience managing websites and social media for high profile campaigns.
She has a particular interest in evaluation - helping organisations understand who their target audience is, how to reach them and how to measure and evaluate success.
Stuart Scott - Usability specialist
Stuart is the UX Lead and manager at the Interaction Lab (City University London), a human-centred design consultancy, with usability testing specialists and facilities.
Stuart is a skilled research facilitator and experienced user researcher and coordinates the usability testing on Lagom's user research projects.