Discovery, user research, and service design for digital services

Understand your users to make smart, user-centred decisions about your prospective and existing digital services.

What we do

We help teams successfully meet their users’ needs and organisation goals. We always start with research, based on our user research standards, and our service design shapes new and improved digital services.

We collaborate and build partnerships with teams (and their users) who are responsible for delivering digital services and websites.

Who we work with

We have lots of experience working with the UK public sector, charities, third sector, education, health, and social care.

We’ve successfully delivered 40+ discoveries for prospective and existing digital services.

“We’ve found Lagom’s discovery really excellent and we’re making good use of the work … it was money well spent.”

Health Education England

Case Studies

Discovery for NHS England’s national postgraduate trainee recruitment system

NHS England is responsible for the national postgraduate trainee recruitment system (Oriel), which is used to recruit postgraduate trainees.  The…

Discovery about data collection from local authorities and transport operators for the Department for Transport

The Department for Transport is the department of state responsible for the transport network in England. Project overview We were…

Blog

Liam King 08/03/2024

The end of my sabbatical

After 10 years it was time to recharge and get inspired tinkering around with tech.

John Gribbin 08/03/2024

Benchmarking incumbent services through indicative service assessments

As part of a recent Discovery project, we used our research findings to carry out an indicative service assessment of an incumbent service. 

Emma Davis 04/03/2024

The voice of the user: creating opportunities for service teams to hear directly from research participants

User research is all about understanding the user experience and…

Get in Touch

We’re always happy to have a chat about your plans, or potential projects.

You can also find us on the Digital Marketplace Outcomes and Specialists framework and G-Cloud.

And you can Get LagomMail (our quarterly email newsletter)