User research and content strategy agency specialising in public organisation websites and digital services.
Discovery, user research, and strategy for public-sector digital services and websites.
Reflections on how we calculate the numbers of required research participants, and determine if and how much to pay incentives and travel expenses.
Should website and digital service Discovery teams be co-located, work remotely, or something in between? We reflect and share our experience of running Discoveries.
Exploring the methods and tips for overcoming 9 common problems when recruiting participants for user research tasks in digital discovery phases projects.
I've partnered back up with our long-standing collaborators over at GatherContent to put on a masterclass: Content strategy and delivery for website projects.
During user research it isn’t always possible or necessary to interview users in person - so we've shared our tips on conducting successful phone and Skype interviews.
Cut straight to the chase in your next user research project and find out what really matters to your users.