Discovery, user research, and service design for digital services
Understand your users to make smart, user-centred decisions about your prospective and existing digital services.
What we do
We help teams successfully meet their users’ needs and organisation goals. We always start with research, based on our user research standards, and our service design shapes new and improved digital services.
We collaborate and build partnerships with teams (and their users) who are responsible for delivering digital services and websites.
Who we work with
We have lots of experience working with the UK public sector, charities, third sector, education, health, and social care.
We’ve successfully delivered 40+ discoveries for prospective and existing digital services.
“We’ve found Lagom’s discovery really excellent and we’re making good use of the work … it was money well spent.”
Health Education England
Case Studies
Discovery for NHS England’s national postgraduate trainee recruitment system
NHS England is responsible for the national postgraduate trainee recruitment system (Oriel), which is used to recruit postgraduate trainees. The…
Discovery about data collection from local authorities and transport operators for the Department for Transport
The Department for Transport is the department of state responsible for the transport network in England. Project overview We were…
Blog
The end of my sabbatical
After 10 years it was time to recharge and get inspired tinkering around with tech.
Benchmarking incumbent services through indicative service assessments
As part of a recent Discovery project, we used our research findings to carry out an indicative service assessment of an incumbent service.
The voice of the user: creating opportunities for service teams to hear directly from research participants
User research is all about understanding the user experience and…